Art.Concept & Matcha

This policy applies to all purchases of artworks and fashion items sold by Art.Concept & Matcha. Please read the following information carefully before placing an order.

General Information

All products offered by Art.Concept & Matcha are produced with care and intention. Many items are made to order and begin production shortly after purchase. By placing an order, you agree to the terms outlined in this policy.

Orders, Changes & Cancellations

Changes or cancellations are only possible within 2 hours of placing your order. After this period, production may have already started and changes or cancellations can no longer be accepted.

Color & Appearance Disclaimer

We strive to present all artworks and fashion items as accurately as possible. However, slight variations in color may occur due to screen settings, lighting conditions, or material characteristics. Such variations do not constitute a defect.

Art Policy (Artworks)

Production

Artworks are produced on demand after an order is placed. This includes prints, canvases, and framed artworks.

Returns & Damages

Returns for artworks are only accepted if the item arrives damaged or defective.

If your artwork arrives damaged or faulty, please contact us within 14 days of delivery, including:

• Your order number

• Clear photos of the artwork

• Photos of the packaging

If the claim is approved, a replacement will be provided at no additional cost.

Fashion Policy (Clothing & Wearable Art)

Made to Order

All fashion items are eco-friendly, sustainable, and handmade to order. Production begins after purchase.

Returns & Exchanges

Due to their made-to-order nature, fashion items are excluded from returns and exchanges, unless the item arrives damaged or defective.

If a fashion item arrives damaged or faulty, please contact us within 14 days of delivery with your order number and clear photos.

Sizing & Fit (Fashion Items)

Please review the size information provided on the product page before ordering. Minor variations may occur due to the handmade nature of the garments. Size-related dissatisfaction does not qualify for a return or exchange.

Care Instructions

Care instructions are provided on the product page or garment label. Proper care is the responsibility of the customer.

B2B Orders

Returns from business customers who have received special pricing or discounts are not accepted, unless the goods are damaged or defective.

Contact

For questions regarding orders, products, or this policy, please contact us via the contact details provided on our website.

This policy is subject to change at any time without prior notice.

— Art.Concept & Matcha