As all of our artwork is made to order, we’re unable to offer refunds for change-of-mind purchases. We kindly ask that you carefully check the sizes and details before making a purchase. If you’re unsure of the colour, one of our canvas samples can give you a feel for how it might look in your space. Available on all pieces.

As artists, we’re passionate about creating pieces that you’ll love for years. While we don’t accept returns, we want you to be happy with your order. If something feels off, please get in touch, and we’ll do our best to make it right.

We understand that mistakes can happen. If you would like to cancel or change your order, please contact us as soon as possible. Changes or cancellations are only possible within 2 hours of placing your order. After this period, your artwork will already be in production, and we will no longer be able to make any changes or cancellations.

We take great care in securely packaging our artworks. However, damage may occasionally occur during transit. If your artwork arrives damaged or defective, please contact us within 14 days, including your order number and photos of the artwork and the packaging. We will arrange a free replacement.

If the colors do not meet your expectations, please let us know. We strive to represent our artworks as accurately as possible, but lighting conditions can sometimes cause slight color variations. Please view the artwork under different lighting conditions. If it still does not meet your expectations, please contact us so we can review the matter.

In accordance with our terms and conditions, we do not accept returns from business customers who have received special pricing (including any discounts), unless the goods are damaged or defective. Please contact us to receive a copy of our terms and conditions.

All rules and policies described above also apply to our eco-friendly, sustainable clothing pieces. Each garment is handcrafted individually at the time of purchase. For this reason, our fashion items are excluded from exchanges and returns, unless they arrive damaged or defective.

At Art.Concept & Matcha, we value conscious production and slow fashion. By creating each piece on demand, we avoid overproduction and ensure that every item is made with care, intention, and respect for the environment. If you have any questions before placing your order, we are always happy to assist you.

We ship worldwide. If any countries are excluded from delivery, this will be clearly stated in the respective product description.